Mysgames is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, store, and protect your information in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).
All member personal data is stored on servers protected by industry-grade encryption and is accessible only to authorised personnel.
You have the full right to access, correct, or request deletion of your personal data at any time through your account.
Mysgames will not sell, rent, or share your personal data with any third party without your explicit prior consent.
All our data handling practices are designed to fully comply with the requirements of the Malaysia Personal Data Protection Act 2010.
Every financial transaction is processed through secure channels protected by end-to-end encryption, ensuring no payment information is exposed.
You can opt out of marketing communications at any time through your account settings or by contacting our support team.
Mysgames ("we", "Platform") is the data controller responsible for all personal information collected through our website and mobile app. This Privacy Policy applies to all individuals who register as members, browse our website, or interact with any of the services we offer.
We recognize that privacy is a fundamental right of every individual. That is why mysgames takes a careful and responsible approach in every aspect of data handling — from how we collect information to how we protect it from unauthorized access.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy mysgames, all of which form a comprehensive user protection framework.
Mysgames only collects information that is strictly necessary to operate our services safely and efficiently. The following are the categories of data we collect:
The personal data we collect is used exclusively for purposes related to the provision and improvement of mysgames services. We do not use your data for any other purpose without your consent.
| Purpose of Use | Types of Data Used |
|---|---|
| Account management and verification | Identity, contact, KYC |
| Deposit and withdrawal processing | Financial, identity |
| Fraud prevention and anti-money laundering | Identity, financial, activity |
| Customer support provision | Identity, contact, activity |
| Platform improvement and user experience | Activity, analytics |
| Marketing communications (with consent) | Contact details, user preferences |
| Legal and regulatory compliance | All categories if required |
Mysgames processes your personal data on the basis of one or more valid legal grounds under the Malaysia Personal Data Protection Act 2010:
Mysgames will not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your information in the following limited circumstances:
The security of your personal data is mysgames's highest priority. We implement multiple layers of technical and organizational protection to ensure your data remains safe at all times:
While we take all reasonable steps to protect your data, no transmission system over the internet can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong password and not sharing your login credentials.
Mysgames retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.
Once the relevant retention period has ended, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
As a data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010. mysgames is committed to respecting and facilitating the exercise of these rights:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate or outdated personal data held in our records.
Request deletion of your personal data, subject to applicable legal obligations.
Object to the processing of your personal data for direct marketing purposes at any time.
Withdraw your consent for data processing at any time without affecting any processing carried out prior to that point.
File a complaint with the Malaysian Personal Data Protection Commissioner if you believe your rights have been violated.
Mysgames uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure platform security. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. mysgames does not use third-party cookies for cross-domain advertising purposes.
In the course of its operations, mysgames may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will only be carried out when:
Mysgames ensures that all cross-border data transfers are carried out with adequate safeguards to maintain the security and confidentiality of your personal information.
The mysgames platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from minors. If you believe that a child or minor has registered on our platform, please contact us immediately and we will take action to delete the account and associated data.
Mysgames employs an age verification process during registration, including KYC requirements, to ensure that only eligible individuals use our platform.
Mysgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any changes will be posted on this page along with the new effective date.
For material and significant changes, we will notify members via an in-platform notice or email to the registered address at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.